Privacy Policy

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Last updated: July 2026

1. Introduction

Perfect Body ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights, in line with South Africa’s Protection of Personal Information Act (POPIA).

This policy applies to the Perfect Body website and all branch websites (Cramerview, Douglasdale, Coachman’s Crossing and Fourways Mall), and to information collected when you book or receive a treatment at any branch.

2. Information We Collect

Contact details — name, phone number, email address, provided when you make a booking or enquiry.
Booking information — treatments booked, appointment history, and branch visited.
Health information relevant to treatment — where necessary to assess suitability for a treatment, such as relevant medical conditions or allergies you disclose to us.
Website usage information — general technical information such as browser type and pages visited, which helps us maintain and improve the website.

3. How We Use Your Information

To book, confirm, and manage your appointments
To communicate with you about your bookings, including reminders and follow-ups
To assess suitability for treatments and deliver them safely
To respond to enquiries submitted through the website
To send you marketing communications about promotions or new treatments, where you have consented to receive them
To meet our legal and regulatory obligations

4. Legal Basis for Processing

We process your personal information on the basis of your consent, to perform a service you have requested (such as a booking), or to meet a legal obligation. You may withdraw consent for marketing communications at any time by contacting us.

5. Sharing Your Information

We do not sell your personal information. We may share information with service providers who help us operate our business, such as booking or payment systems, under agreements that require them to protect your information. Each Perfect Body branch may share relevant booking information with the franchisor for group-wide administration and quality purposes.

We will only share your information with third parties beyond this where required by law or with your consent.

6. Data Security

We take reasonable technical and organisational steps to protect your personal information against loss, unauthorised access, or disclosure. No method of storage or transmission is completely secure, but we work to keep your information appropriately protected.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and to meet legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

8. Your Rights

Under POPIA, you have the right to:

Ask us what personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information, subject to any legal requirement to retain it
Object to your information being used for direct marketing
Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

To exercise any of these rights, contact us using the details below.

9. Cookies

This website may use basic cookies or similar technologies to support normal website functionality. We do not use cookies to build detailed advertising profiles of visitors.